General terms and conditions of business
The following terms and conditions apply to all orders placed via our online shop.
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scope
These terms and conditions regulate the contractual conditions between the seller of nau or never GmbH and the customers for the online sale of "nau organic" skin care products. -
contractual partner
The contract is concluded with nau or never GmbH, represented by Carina Nau, Linienstraße 221, 10119 Berlin. -
offer and contract conclusion
The product presentation in the online shop does not constitute a legally binding offer. By submitting the order, the customer makes a binding offer. The contract is concluded when the seller accepts the offer. -
Prices and Payment
The prices quoted include VAT. Payments are made using the payment methods offered during the ordering process. Shipping takes place after receipt of payment. -
Delivery
Delivery will be made within the specified delivery period to the delivery address provided by the customer. Shipping costs are shown during the ordering process. -
right of withdrawal
The customer has a legal right of cancellation. Details can be found in the cancellation policy on the website. -
warranty
The statutory warranty provisions apply. Complaints or defects must be reported immediately after receipt of the goods. -
data protection
The privacy policy can be viewed on the website. Customer data is treated confidentially and is not passed on to third parties.