General terms and conditions of business

The following terms and conditions apply to all orders placed via our online shop.

  1. scope
    These terms and conditions regulate the contractual conditions between the seller of nau or never GmbH and the customers for the online sale of "nau organic" skin care products.

  2. contractual partner
    The contract is concluded with nau or never GmbH, represented by Carina Nau, Linienstraße 221, 10119 Berlin.

  3. offer and contract conclusion
    The product presentation in the online shop does not constitute a legally binding offer. By submitting the order, the customer makes a binding offer. The contract is concluded when the seller accepts the offer.

  4. Prices and Payment
    The prices quoted include VAT. Payments are made using the payment methods offered during the ordering process. Shipping takes place after receipt of payment.

  5. Delivery
    Delivery will be made within the specified delivery period to the delivery address provided by the customer. Shipping costs are shown during the ordering process.

  6. right of withdrawal
    The customer has a legal right of cancellation. Details can be found in the cancellation policy on the website.

  7. warranty
    The statutory warranty provisions apply. Complaints or defects must be reported immediately after receipt of the goods.

  8. data protection
    The privacy policy can be viewed on the website. Customer data is treated confidentially and is not passed on to third parties.